Payments & Shipping

Payments

Q. What payment options do I have?

A. You can select your preferred payment method at checkout.

• We accept (Visa, Master & Bank Transfer) for local transactions.
• We accept (Paypal, JCB, Discover, American Express, Diners Club & Boleto) for international transactions.
• Cash on Delivery is for customers based in PAKISTAN only.

Q. Is it safe to use my credit/debit card to make payments?

A. All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.

Q. What should I do if my payment fails?

A. In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, your amount will be reimbursed to your bank account within 7 business days. You can email us at sales@azureofficial.pk or give us a call on +92 332 2229873 with your order number for any clarification.

Shipping

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2 to 5 business days to be delivered to you and we ship within 24 hours business days.
• International orders take 5 to 7 business days to be delivered via Carrier DHL, Carrier FedEx or Carrier UPS and we ship within 24 hours business days no sooner we receive the update from our payment gateway regarding the payment status.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Enjoy free delivery on order above PKR 12,000 (Nationwide)
• Orders under the value will be charged for shipping depending on your location. You will get to know the shipping charges at checkout.

Shipping updates: 

• On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Email at sales@azureofficial.pk or Call customer service at +92 332 222 9873.

International Taxes:

• All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).