Frequently Asked Questions

  1. Do you have any outlet?
    We’re Karachi based online store. We’ve 7 days exchange or return policy. If you have any problem with your article, try to reach us within 7 days.
  2. How to place an order?
    Please place your order at the website using the following steps:
    To initiate:
    Add products to Cart (Tap on the top right bag icon)
    Proceed with Checkout
    Add Billing / Shipping Address
    Shipping Method (standard shipping)
    Payment Method (cash on delivery – valid within Pakistan )
    Place order now
    Continue shopping
  3. What is the time of delivery?
    Local Orders:

    The estimated average delivery time across Pakistan is 2 to 4 working days (Please note that during sale delivery time may exceed due to high volume order log)

    International Orders:

    It will take up to 2 working days to prepare all orders placed within week days.
    Please note, credit card processing can take up to 3 business days depending on the accuracy of the information given to us by you.
    If the item(s) on your order are out of stock, , then we will take your advice for the replacement product (s). You will be informed via email in case the shipments gets delayed due to any given reason.
    Dispatch & delivery will take up to 7 – 8 working days

  4. What if the product color varies?
    Azure ensures that the product descriptions and photographs provided on this website are accurate. Whilst the reproduction of colors and styles contained on the photographs shown on this website are as accurate as image and photographic processing will allow, Azure, does not accept responsibility for slight variations in color.
  5. Can I cancel my order?
    You can cancel your order before the item is shipped.
  6. What is the exchange policy?
    Logon to this page.
  7. What if my outfit is damaged?
    We do a detailed check of all our products before packaging it. However, if your purchased item is damaged we will verify it and arrange exchange within 7 days of purchase.
  8. Can I see original picture of the product?
    We don’t have an open picture policy, though our products are the same as shown. We’ve 7 days exchange or return policy. If you have any problem with your article, try to reach us within 7 days.
  9. How shall I make payments?
    Following are the payment options available for your convenience:

    For Local Orders
    Cash On Delivery or Debit/Credit Card

    For International Orders
    Credit Card payment (Visa Debit/Credit, Master Debit/Credit,)
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