Delivery Policy

  1. What is the delivery time?
    Local Order delivery can take between 3-5 working days, and International delivery can take between 3-7 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order. During SALE delivery time is upto 15 working days.
  2. What are the delivery charges for local and International orders?
    Azure provides free shipping nationwide on orders worth above PKR 20,000/- & above. Internationals delivery may vary on your product quantity. These rates will be calculated once you’re on the cart page.
  3. Does the price of the order include shipping charges?
    For international orders, shipping charges are mentioned separately as a part of the order on the check-out page. Final amount charged will include shipping charges.
  4. Who will bear the VAT and custom duties for international shipments?
    All custom and VAT charges will be paid by the customers for all international orders, where applicable. (Further, we would like to inform our international customers that cross-border deliveries are subject to opening and inspection by customs authorities).
  5. How do I check the delivery status?
    On dispatch, you will be provided a Tracking ID for your order through SMS. The SMS sent will be from the courier company delivering your order. You can log on to our Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order.
    http://www.dhl.com.pk/en/express/tracking.html
  6. What manner of shipping do you use?
    We use TCS & Leopard for local orders and DHL for international ones.
  7. How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
    Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
  8. Can I get the shipping/billing address of an order changed after it has been processed?
    It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +(92) 332 2229873
    and check if your order has been dispatched or not.
  9. What if the dress I ordered get out of stock?
    If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments.
×