- We ship both locally and worldwide.
- Local orders take 2 to 5 business days to be delivered to you and we ship within 24 hours business days.
- International orders take 5 to 7 business days to be delivered via Carrier DHL, Carrier FedEx or Carrier Sky Net and we ship within 24 hours business days no sooner we receive the update from our payment gateway regarding the payment status.
- Shipping time might vary depending on location, shipment method and other factors.
- Enjoy free delivery on order above PKR 12,000/- (Nationwide)
- Orders under PKR 12,000/- will be charged for shipping depending on your location. You will get to know the shipping charges at checkout.
- On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can log on to Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Email at firstname.lastname@example.org or Call customer service at +92 332 222 9873.
Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer refund or exchange.
- Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
- Complain should be generated the same day for stitched dresses if there is some defect in the product. Afterward, it will not be entertained.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or IBFT shortly after. Call customer service at +92 332 222 9873.
- If there is a change in your order amount due to the exchange, in cases where the exchange order value is below original order value, the balance amount will be provided to you as online shopping vouchers. In cases where the exchange order value is above original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92 332 222 9873 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.
We have ordered a suit and we got different colours of pant and shirt then we tried to call at azure but they are not attending and even not responding I am very disappointed and I am not satisfied because now they are not changing the material
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